Shipping & Return Policy
At Cotton Club USA, we stand by the quality of every product we sell and pride ourselves on our customer service. To that end, we want you to enjoy your purchases. If you would like to exchange or return any of our products for any reason or you are unhappy with an item you’ve received, please review our policies below or contact us directly.
Exchange and Return Policy
Exchanges or Returns for online purchases must be made within 14 days of original purchase and have not been worn or washed. We will provide one (1) free return shipping label that will be emailed to you upon request. While we do supply free return shipping for online orders, we cannot refund original shipping charges, unless a defective product was received.
How to Exchange or Return
If you would like to make an Exchange or Return, head to our “Contact Us” link at the bottom of this page. Be sure to include your name, email, phone number, date of purchase, and order # of item(s) that you wish to exchange or return, include the reason for return. Blackburn Company will provide one (1) free return shipping label that will be emailed to you upon request. Please then print and fill out our return form found here. Include this form when you ship the return / exchange item. “It’s that easy”!
We cannot guarantee items will be in stock to make an exchange; be sure to look at alternative selections.
Please Note: Exchanges or Returns for online purchases must be made within 14 days of original purchase. Exchanged or Returned items must be in the original condition in which they were received. Items that have been washed or worn cannot be exchanged or returned. If we determine that your item has been washed or worn, we reserve the right to deny your exchange. Items that smell of smoke or other odors will not be accepted under any circumstance.
While we provide free exchange/return shipping labels to our “Wear”house for online orders, we will not refund original shipping charges unless a defective product was received.
If you have any further questions, please email us at firstname.lastname@example.org